The Allure of Diagnosis

06 Aug 2024 10:00 AM - By Jarrett Humble

How quickly do you think you’ll be able to diagnose patients?' The question caught me off guard. I had recently graduated and was excited about this job interview. Up until that point, I thought I was doing alright. But this question tripped me up.


Should I have them repeat it? No, it’s too simple. But I need buy some time... I knew exactly what they were getting at—but how do I respond both honestly and diplomatically? My mind was racing.


How quickly do you think you’ll be able to diagnose patients?’


I like to think I have a better poker face than I do. But in that moment, my face betrayed me. I don’t remember exactly what came out of my mouth, but I can tell you that I fumbled.


I told the interviewers that it would be impossible to say because each person coming in will be different. They’ll have different life experiences, different backgrounds and different concerns. I also shared that, although I understand the necessity to diagnose (primarily for insurance purposes), diagnosis isn’t something I do lightly—if at all. And frankly—this is the part where I think I lost them—I don’t really care as much about what we call the issue. I’m more concerned with how to fix it.


A radical position to take? Perhaps. But I don’t think so.


There are a few things that bothered me about that question; it captures much of what I think is wrong about the mental health field. In this post, I’m going to share why.

Carefully, not Quickly. 

‘How quickly do you think you’ll be able to diagnose patients?


Quickly. Everything seems to be moving fast nowadays. Mental health professionals are taking on more and more clients at the risk burning out¹. We discuss ‘clinical case studies’, or ‘case conceptualizations’, but often forget we’re talking about people’s lives². People. Not a case. Not a number.


Quickly to me suggests a cavalier attitude towards the people seeking help. When someone’s coming in with something weighing deeply on them, the last thing we want is for them to feel rushed or that they don’t matter. People have a sixth sense for this.


Sometimes therapy doesn’t happen quickly³But the kind of change that can happen in therapy is profound. Your therapist is fundamentally helping you to reshape your mind, how you see yourself, and how you interact with the world. I’m not sure the process should be done lightly or quickly. It should be done with the utmost care.

Client, not Patient. Counselor, not Therapist. 

‘How quickly do you think you’ll be able to diagnose patients?


Patients. The mental health field has largely developed from a medical model, specifically the branch of psychiatry. I’m not particularly fond of the term, patient precisely because of this medical lens and the baggage it carries. Language plays a role in our perception of mental health. And the word patient reeks of pathology. This is not an attack the field, rather a reminder that we should be careful with how we label each other. Labels impact how we see ourselves and can have lasting ripple effects.


The word patient also strikes me as hierarchical in nature, denoting a power imbalance. Think of it, the expert and their patient. The power imbalance can be seductive because it naturally elevates the clinician, bolstering their status. Ultimately though, I think embracing that power imbalance demonstrates a lack of emotional maturity that can get in the way of connecting with those we’re meant to help.


To me, I prefer the term, client. It feels much more approachable and much less loaded. In reality, the client is the boss.

While we’re on the topic of definitions, I’m not sure I like the word, therapist eitherFor many of the same reasons I don’t like the word patient, the word therapist emphasizes an unequal relationship and status. For me, therapist carries a patronizing air to it, reinforcing the connotation that someone else needs fixing. And that fixing will come from an expert, the therapist.


I prefer the term counselor. I counsel with clients to see what’s amiss in their lives and how we might address those issues together. The term counselor places the responsibility of growth and agency back on the client. I’m not the one doing the fixing. I don’t tell clients what to do. I don’t give clients advice. I am more of a guide. I can help provide the tools, but the client is ultimately in charge. And I trust that they can make the best decisions for their lives.


I think it is this humility and respect that we don’t see enough of in the mental health field.

Condition, not Diagnosis. 

‘How quickly do you think you’ll be able to diagnose patients?


Diagnose. The process of diagnosis is not as straightforward as one might think. Because of its subjective nature, many clinicians disagree on how diagnosis should be carried out. But for me, I sometimes wonder how helpful diagnosis is altogether.


In the United States, we generally use The Diagnostic and Statistical Manual of Mental Disorders (DSM) as a guide for diagnosis¹⁰. It is the widely accepted standard, but it is not without its flaws. The DSM has been largely criticized as an ever-expanding diagnostic system¹¹, that pathologizes¹² and medicalizes¹³, lacks validity¹⁴ and scientific rigor¹⁵, is not reliable¹⁶, and presents cultural biases¹⁷. In fact, the National Institute of Mental Health (NIHM) no longer supports the DSM¹⁸. And this is to say nothing of how diagnoses fuel the insatiable appetite of the pharmaceutical industry. Allen Frances, M.D, who worked on several versions of the DSM has criticized the industrial mental health complex:


'if I've learned anything during these 40 years I've worked on DSM’s, it's that if anything can be misused, it will be misused, especially if there's a financial incentive…And pharma, the big drug companies, have a tremendous financial incentive in making sure that every DSM decision is misused by expansion, so that people who are basically checked well are treated as if they're sick. They become the best customers for pills'.

-Allen Frances, M.D¹⁹


Apart from the predatory nature of the system, perhaps my biggest gripe is that diagnoses can harm those who need help the most. A diagnosis can be given in a few thoughtless minutes. But the ramifications can impact someone for a lifetime. Easy to judge someone and give them a label. Much harder to actually try and fix it. (I don’t accept insurance in part because insurance companies require a diagnosis—even if one is not warranted).

A diagnosis can convey a sense of permanence²⁰—something that does not instill hope for those looking to change. And a focus on diagnosis is a focus on symptoms and pathology, not on overall health²¹. If we go looking for illness, that’s what we’re going to find²². In my view, such preoccupation misses the big picture. Diagnosis is a means, not the end.


I prefer the term, condition. It carries much less weight and much more hope.


To be fair, diagnosis is born out of necessity and convenience. It can be useful, for example, in quickly understanding a broad clinical presentation of someone’s issues. But in my opinion, it shouldn’t be more than that. Yet unfortunately, it seems to have become much more.


Diagnoses have moved beyond an institutional requirement to a strange form of social capital. Today it’s commonplace to discuss mental health matters publicly²³. Diagnoses have become sensationalized²⁴, broadcast²⁵, and even desired. I can hardly go online without running into someone talking about trauma. Perhaps what began as a well-intentioned approach to reduce stigma has backfired²⁶; now, an overemphasis on diagnosis might actually be increasing mental health-related stigma²⁷


As a clinical mental health counselor I also want to call attention to this trend; over-identifying with diagnoses, labels and medications, especially on social media, can hamper your own sense of self-efficacy, distort your identity, and ultimately get in the way of healing and growth.


Final Thoughts

After the interview, I was left with a strange feeling. Did I tip my hand too much? Anyone that’s overshared knows what I’m talking about. There’s no way they’d hire me, I thought. Oh well, their loss.


Surprisingly, they did offer me a second interview. But at that point, I had already made up my mind.

  • Carefully, not quickly.

  • Client, not patient. Counselor, not therapist.

  • Condition, not diagnosis.


If I had it my way, we’d focus more on people and less on diagnoses. I’m not suggesting we do away with diagnosis—though, at a minimum, I do think we need to be more intentional about weighing its risks and benefits.


I hope we can think critically about the labels we give each other and how they impact us. Diagnoses seem to be…tempting for all parties involved. We have an industry that’s financially motivated to diagnose and a culture that’s all too willing to be diagnosed.


But it's not my place to tell you what to do about it. That’s a conversation between you and your therapist counselor.

  1. Lin, L., Assefa, M., & Stamm, K. (2023). Practitioners are overworked and burned out, and they need our support. https://www.apa.org. https://www.apa.org/monitor/2023/04/psychologists-covid-burnout
  2. Szasz, T. S. (1961). The myth of mental illness.

  3. Of course there are more quick approaches to therapy, for example solution-focused brief therapy (SFBT).

    Lutz, A. (2022, April 21). What is Solution-Focused Therapy · Solution-Focused Therapy Institute. The Institute for Solution-Focused Therapy. https://solutionfocused.net/what-is-solution-focused-therapy/

  4. Bertolote J. (2008). The roots of the concept of mental health. World psychiatry : official journal of the World Psychiatric Association (WPA)7(2), 113–116. https://doi.org/10.1002/j.2051-5545.2008.tb00172.x
  5. Morris, N. P. (2016, October 20). Maybe we should call psychiatry something else. Scientific American Blog Network. https://blogs.scientificamerican.com/mind-guest-blog/maybe-we-should-call-psychiatry-something-else/
  6. Ward, A., & Knudson‐Martin, C. (2012). The impact of therapist actions on the balance of power within the couple system: A Qualitative analysis of therapy sessions. Journal of Couple & Relationship Therapy11(3), 221–237. https://doi.org/10.1080/15332691.2012.692943
  7. Lazarus, C. (2015, December 24). Psychology today. Do Therapists Really Have More “Power” Than Their Clients? Retrieved February 26, 2024, from https://www.psychologytoday.com/gb/blog/think-well/201512/do-therapists-really-have-more-power-their-clients
  8. Weir, K. (2012). The roots of mental illness. https://www.apa.org. https://www.apa.org/monitor/2012/06/roots
  9. See footnote #20
  10. We’re currently in the fifth iteration of the DSM, the DSM-5. It was published back in 2013. Outside the US, the World Health Organization’s International Classification of Diseases (ICD) is more commonly used.
  11. See footnote #19
  12. Bolton, D. (2013). Overdiagnosis problems in the DSM-IV and the new DSM-5: Can they be resolved by the Distress—Impairment Criterion? The Canadian Journal of Psychiatry58(11), 612–617. https://doi.org/10.1177/070674371305801106
  13. Pickersgill M. D. (2014). Debating DSM-5: diagnosis and the sociology of critique. Journal of medical ethics40(8), 521–525. https://doi.org/10.1136/medethics-2013-101762
  14. Ghaemi S. N. (2018). After the failure of DSM: clinical research on psychiatric diagnosis. World psychiatry : official journal of the World Psychiatric Association (WPA)17(3), 301–302. https://doi.org/10.1002/wps.20563
  15. ‘While DSM has been described as a “Bible” for the field, it is, at best, a dictionary, creating a set of labels and defining each’

    Insel, T. (2013, April 29). National Institute of Mental Health. Transforming Diagnosis. Retrieved February 26, 2024, from https://psychrights.org/2013/130429NIMHTransformingDiagnosis.htm

  16. Cooke A, Basset T, Bentall R, Boyle M, Cupitt C, Dillon J, et al. Understanding Psychosis and Schizophrenia. London: British Psychological Society; 2014.
  17. Ball, J. (2022, May 12). What are the most problematic issues with the DSM-5? | PCH. PCH Treatment Center. https://www.pchtreatment.com/dsm-5-issues/
  18. See footnote #14
  19. Allen Frances on the DSM, Mental Illness and Humane Treatment. (2018). https://www.psychotherapy.net/interview/allen-frances-interview#section-where-dsm-5-went-wrong
  20. Slade, M., & Longden, E. (2015). Empirical evidence about recovery and mental health. BMC psychiatry15, 285. https://doi.org/10.1186/s12888-015-0678-4
  21. The World Health Organization defines health as ‘a state of complete physical, mental and social wellbeing and not merely the absence of disease or infirmity’ World Health Organization. Basic documents, 39th ed. Geneva: World Health Organization; 1994.

  22. Illich, I. (1982). Medical nemesis: The Expropriation of Health. Pantheon.

  23. Shmerling, R. H., MD. (2022, January 18). Tics and TikTok: Can social media trigger illness? Harvard Health. https://www.health.harvard.edu/blog/tics-and-tiktok-can-social-media-trigger-illness-202201182670

  24. Shahwan, S., Goh, C. M. J., Tan, G. T. H., Ong, W. J., Chong, S. A., & Subramaniam, M. (2022). Strategies to Reduce Mental Illness Stigma: Perspectives of People with Lived Experience and Caregivers. International journal of environmental research and public health19(3), 1632. https://doi.org/10.3390/ijerph19031632

  25. McVay, E. (2023, August 31). Social media and self-diagnosis. Johns Hopkins Medicine. https://www.hopkinsmedicine.org/news/articles/2023/08/social-media-and-self-diagnosis

  26. Corrigan P.W. Lessons learned from unintended consequences about erasing the stigma of mental illness. World Psychiatry. 2016;15:67–73. doi: 10.1002/wps.20295.

  27. Read J, Haslam N, Magliano L. Prejudice, stigma and ‘schizophrenia’: the role of bio-genetic ideology. In: Models of Madness: Psychological, Social, and Biological Approaches to Psychosis. Read J, Dillon J, Editor. Routledge: London; 2013 p. 157–177